Securing a Growing Multi-Site Clinic Without Slowing Care
A regional outpatient clinic needed stronger cybersecurity and always-on IT support as it expanded to a second location.
Challenge
The clinic’s lean IT setup relied on reactive break-fix support. Staff shared passwords, endpoint protection was inconsistent, and leadership worried about HIPAA exposure as patient volume grew. Downtime during clinic hours directly delayed appointments and billing.
Solution
SoftwarePac deployed managed IT monitoring, standardized endpoint protection, identity/access controls, and a documented backup/recovery plan. We ran a gap review against practical compliance controls, patched critical systems, and established a clear escalation path for clinical staff.
Results
- Critical security gaps closed within the first 30 days
- Sub-1-hour response SLA for urgent clinical IT incidents
- Consistent endpoint and access policies across both sites
- Monthly reporting leadership can share with compliance stakeholders
Services used
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