3.1 Strictly necessary cookies
These are required for the Services to function and cannot be switched off in our systems. They are typically set in response to actions you take, such as signing in, setting privacy preferences, or completing a form. Without them, parts of the Services will not work. Because they are essential, we do not require consent for these cookies, though we tell you about them here.
| Cookie / technology | Purpose | Type | Retention |
|---|
| Session identifier | Maintains your authenticated session across pages | First-party | Session |
| Authentication token | Keeps you signed in between visits where you select 'remember me' | First-party | Up to 30 days |
| CSRF token | Protects against cross-site request forgery attacks | First-party | Session |
| Load balancing | Routes your requests to the correct server for consistent performance | First-party | Session |
| Consent preferences | Records your cookie choices so we do not ask repeatedly | First-party | Up to 12 months |
| Security and abuse prevention | Detects automated abuse and suspicious sign-in activity | First / third-party | Up to 12 months |
3.2 Functional cookies
These enable enhanced functionality and personalisation, such as remembering your language, region, time zone, or interface preferences, and supporting embedded content and live chat. If you disable them, some features may not work as intended.
| Cookie / technology | Purpose | Type | Retention |
|---|
| Preference storage | Remembers language, time zone, and display settings | First-party | Up to 12 months |
| Support chat widget | Enables live chat and retains conversation context | Third-party | Up to 12 months |
| Embedded media | Supports embedded video or documentation content | Third-party | Varies by provider |
3.3 Analytics and performance cookies
These help us understand how visitors and users interact with the Services by collecting information in aggregate — pages viewed, features used, errors encountered, and load times. We use this to diagnose problems and improve the product. Where required by law, these are set only after you consent.
| Cookie / technology | Purpose | Type | Retention |
|---|
| Web analytics | Measures page views, sessions, traffic sources, and navigation paths | Third-party | Up to 24 months |
| Product analytics | Measures in-product feature usage and adoption | First / third-party | Up to 24 months |
| Error and performance monitoring | Captures errors and performance metrics to improve reliability | Third-party | Up to 12 months |
3.4 Marketing and advertising cookies
These may be set to measure the effectiveness of our marketing campaigns and, where applicable, to show relevant content on other websites. They are set only with your consent and can be withdrawn at any time. We do not sell personal information, and we do not share personal information for cross-context behavioural advertising as those terms are defined under U.S. state privacy laws.
| Cookie / technology | Purpose | Type | Retention |
|---|
| Campaign attribution | Identifies which campaign or referral led you to us | First / third-party | Up to 12 months |
| Conversion measurement | Measures sign-ups and enquiries resulting from a campaign | Third-party | Up to 12 months |
| Email engagement pixel | Records whether a marketing email was opened or links clicked | Third-party | Not applicable |
The tables above describe the categories of technologies in use. A live, itemised inventory of the specific cookies currently set — including names, providers, and exact durations — is available in the cookie preference centre on our website, which is updated automatically as our cookie use changes.
